Answers to Frequently Asked Questions about ILLiad@Tufts

What is ILLiad? Who is eligible to use ILLiad?

ILLiad is the electronic system you will use to request an item that is currently unavailable from your Tufts library. ILLiad is an acronym for InterLibrary Loan internet accessible database. ILLiad was designed by the Interlibrary Loan Department at Virginias Tech.

Students, faculty and staff of Tufts University are eligible to use ILLiad. Please consult the Eligibility Policy for Information Technology at Tufts University for details.

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How is ILLiad better than traditional Interlibrary loan?

  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. Your request will be handled more accurately as problems relating to misinterpretation of hand-written requests are eliminated.
  3. You may get many of your article requests more quickly through Electronic Delivery.
  4. You can get information about the status of your requests at any time from any location without having to call the Document Delivery Department.
  5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

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Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

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What do I do if I forget my username or password?

If you forget your username or password, please contact the document delivery staff at the library where you pick up your interlibrary loan requests.

  • Tisch Library 617 627 3206 email:
  • Hirsh Health Sciences Library 617 636 3787 email:
  • Ginn Library 617 627 6421 email:
  • Webster Veterinary Library 508 839 7964 email:

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What Web browser should I use?

We recommend Netscape Navigator version 7.0, Microsoft Internet Explorer version 6.0 or greater or the current version of Mozilla Firefox. You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS).

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Is security a problem if I use a public workstation?

Yes. Web browsers store information and create a history file on a local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

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Why don't I see all my older requests when I look at my request history?

Periodically we will remove request information from ILLiad to free up storage space on our server. Before we purge request files, we will notify users.

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What is electronic delivery?

Many libraries send articles to us in electronic file formats as well as in paper. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF (Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

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Who do I contact if I have problems with or questions about ILLiad?

Please contact the Document Delivery department at the library where you pick up your requests:

  • Tisch Library 617 627-3206 email:
  • Hirsh Health Sciences Library 617 636-3787 email:
  • Ginn Library 617 627-6421 email:
  • Webster Veterinary Library 508 839-7964 email:

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Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

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